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Before two of Milestone’s newest employees, Mitchell Shorum and David Bastomski, left for the Cisco’s Partner Sales Academy training, they took a few minutes to discuss joining the Milestone team. When Mitch and David, both UCLA graduates with backgrounds in mechanical engineering, were exploring new career opportunities, they recognized the value of Milestone Technologies. Although […]
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Colin joined Milestone’s team in 2012 as a Lead Helpdesk Tech and has since grown into a Service Delivery Manager role. His background and focus have always been driven by understanding the end-user’s experience. Responsible for Milestone’s global help desk operations, he and his team create a high-end support environment that is professional, personal and […]
As the lead for Milestone’s engineering team, Chris Kruse says he is looking for people to join the team who have the aptitude, willingness to learn, team mentality, and values that align with Milestone’s values in addition to the necessary technical skills. As he describes his ideal engineer, it seems that Chris could be describing himself.
Chris went into IT straight out of high school before earning a bachelor’s degree in computer science from the University of Missouri – Kansas City. After relocating to the Bay Area, Chris had a number of opportunities offered to him and was close to choosing one until he got the call to interview with Milestone Technologies. Within two days of the initial call, Chris was offered a position with Milestone as a Security Engineer, a position he found so attractive he accepted immediately and it’s turned out to be a good fit.
“Not only did Chris have the skills we were seeking, but he had the drive to succeed that is so critical in producing results,” said Jay Preston, Milestone’s Vice President of Sales and Engineering. “He has proven to be a leader and was a natural to take over the development of the engineering team.”
In January 2014, Chris was appointed lead of the engineering team, a newly formed group that combines the pre- and post-sales groups to provide seamless service for clients. With his focus and intent gaze as he speaks, it’s easy to understand why Chris would move into a leadership role.
In order to build a strong team, Chris is focusing on the professional and personal development of the staff. Building a broad foundation of skills is key, Chris says, in developing a team with members who perform well regardless of the situation. At Milestone, employees are encouraged to create development plans to achieve their potential.
Philip Lu and Kyle Dimmick, Solutions Engineers at Milestone, had high praise for Chris and their own development plans in helping them succeed. Kyle credits his success to the strong leadership Chris shows in developing the skills and knowledge of the engineering team. As IT services are always changing, Phillip notes that “it’s become too dynamic for one person to manage alone; instead, Chris is working to create a diverse technical team with the expertise to meet the IT needs of a company.”
A team, however, is more than a group of people. As the Solutions Engineering Manager at Milestone, Chris has brought the engineers together as a team so they can learn from each other and continually improve their skills and knowledge in order to provide the best IT solutions and services to clients.
Looking forward, Chris says he is excited to lead a good team and be part of a good company that is growing rapidly.
If you would like to learn more about Milestone’s careers, go to http://www.milestonepowered.com/careers.
This has been an exciting year for us at Milestone Technologies. We’ve seen incredible growth across Milestone in 2014. Before we move on to 2015, here are a few of the highlights for the current year:
Our vision at Milestone, simply put, is to revolutionize the way technology is deployed and supported worldwide.
“At Milestone, we have always seen our duty as providing our clients with the solution, whatever form it takes, to bringing their internal IT operations to the current industry state-of-the-art and beyond,” said CEO and President Prem Chand. “If it means custom-filling gaps in their operations, we are ready to do that. And we will grow with these clients as their new IT infrastructure leads them to even greater productivity and success.”
We produced a video Revolutionizing Global IT that expresses our approach to technology and the companies that we serve.
Milestone’s Chico Contact Center
The contact center in Chico is proving to be a success for our clients and Milestone.
“We chose Chico because of the people and quality of life,” said Prem Chand, CEO and President of Milestone Technologies, “and we knew that the product we delivered would be superior because of it and it would be a huge success.”
One year after opening a contact center in Chico, Calif., an economic impact report shows Milestone has had a $140 million impact on the local economy by creating 436 direct jobs. The burst of hiring over the past year makes the Silicon Valley-based IT services firm the largest technology company in Chico and its third largest private employer.
Milestone was featured in Team Chico’s Annual Report 2013-2014, too. The report showcases the work that is being done by members of the Chico community, known as Team Chico, to grow the city’s economy. Milestone and Team Chico have been recognized for their innovative collaboration in bringing Milestone to Chico, which was done in record setting time.
In 2014 Milestone achieved Aruba Platinum partner status — the highest level in Aruba Networks PartnerEdge Program. As Jim Harold, Vice President, Channels, North America, for Aruba Networks, put it, “By achieving Platinum status in our PartnerEdge Program, MILESTONE has demonstrated its commitment to excellence.”
Milestone became a preferred Sumo Logic Integration Partner this year, too. “We are very excited to partner with a company with the reputation and reach of MILESTONE,” said Bruno Kurtic, Sumo Logic Founding Vice President of Product and Strategy.
Working successfully with our partners is important to us. Thank you to Aruba Networks, Apple, Cisco, Palo Alto Networks, and Sumo Logic for the opportunity to work together to provide white-glove service to our customers.
In response to the Platinum partner status Milestone earned Chris Kruse, Solutions Engineering Manager at MILESTONE, noted that “this partner accreditation by Aruba is a testament to the commitment of our engineers.” Two of Milestone’s engineers Kyle Dimmick and Phillip Lu, were featured in blog posts that can attest to his comment.
In general, Milestone’s employees across the company tend to be a cut above the rest. From this pool of talent comes the difficult task each month of selecting an employee of the month. These employees reflect Milestone’s values and have made an exceptional contribution to the Milestone team.
Our first employee of the month for 2014 is Eric Wilson, Deployment Technician; Gina Cayabyab, Service Delivery Manager, is the February employee of the month; for March, it’s Kinman Cheung, Techwriter; Ryan Mozingo, Data Center Technician, is the April employee of the month; and the employees of the month for May and June are Colin Held, Helpdesk Technician, and Rhett Kennedy, AV/VC Maintenance Technician respectively.
Tanner Wakefield, a member of the Chico team, was selected as the July employee of the month; Ryan Godsil, Shift Point of Contact “SPOC” in Chico team, in August; September’s employee of the month is Anthony Calizar, Web and Graphic Designer; for October, Rina Sario, Accounting Assistant; and Jaxson Andrus, Contact Center Supervisor in Chico, was selected as the employee of the month in November.
Victor Sanchez, project manager in the IMAC (Installs, Moves, Adds, and Changes) department, was recognized as MILESTONE’s 2013 Employee of the Year for his consistent efforts to work with staff and clients to provide excellent customer service. The 2014 employee of the year will be named in early 2015.
Milestone’s CEO and President Prem Chand Makes the News
Our CEO and President Prem Chand has been in the news this year. The San Jose Mercury News featured Prem in the article Q&A: Milestone Technologies founder Prem Chand highlighting Milestone’s commitment to providing a higher level of support to our clients.
Prem was interviewed on Inside Silicon Valley – a weekly public affairs radio program on 1590 KLIV that explores the trends, challenges and opportunities facing our region. Prem covers a variety of topics, including the future of IT, what makes MILESTONE special, and career opportunities at MILESTONE.
Silicon Valley author Michael S. Malone conducted one of our favorite interviews with Prem. Malone recently published The Intel Trinity: How Robert Noyce, Gordon Moore, and Andy Grove Built the World’s Most Important Company. He has spent his career getting to know the movers and shakers of the Valley. He sat down with Prem last fall to learn about him and how his company, MILESTONE, is changing the world of IT services.
Milestone’s Spirit of Giving
In this holiday season, we also like to reflect on the importance of giving. Many thanks to Milestone employees who generously supported the annual Toys for Tots program. Milestone is pleased to sponsor a number of worthwhile activities, including business awards, sporting events, children’s programs, and educational initiatives.
We’re looking forward to 2015, which promises to be even more exciting than this year.
Have a happy and safe holiday season!
At Milestone, we’re excited about being a leading provider of strategic IT solutions for some of the world’s biggest companies. We offer IT managed services and solutions that can benefit your company, too. “We’re known for our innovative solutions created by people who are passionate about their work,” says Prem Chand, Milestone CEO and founder. […]
After One Year, Milestone Helps to Boost Butte County-Chico Economy Fremont, Calif., Nov. 5, 2014 – One year after opening a contact center in Chico, Calif., a new report shows Milestone Technologies has had a $140 million impact on the local economy by creating 436 direct jobs. The burst of hiring over the past year […]
One year ago this week, Milestone was celebrating the opening of its new client contact center in Chico. “We chose Chico because of the people and quality of life,” said Prem Chand, founder and CEO of Milestone Technologies, “and we knew that the product we delivered would be superior because of it and it would be a huge success.” Since it’s opening, we’ve covered Milestone’s presence in Chico, but you may not know what an extraordinary effort went into getting the the facility up and running. The facility was prepared in a record amount of time after an intense effort on the part of Milestone staff in coordination with Team Chico to make it happen. Learn more about what went into opening the client contact center in the video, Building the Chico Contact Center: